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Please arrive with no makeup and a clean face.
Please refrain from using anything oil based (toners, mascara etc.) for the 48hrs before your appointment to optimize the best retention possible.
Please avoid caffeine the day of your service. Caffeine can cause eye twitching and make the application difficult and longer.
Please use the washroom before your appointment.
Wear comfy clothes as you'll be laying down for sometime.
No additional guests allowed (family, children, friends etc.)
Remove contact lenses or glasses during lash application.

Avoid rubbing your eyes, as this can significantly shorten the lifespan of your extensions.
Sleep on your back when possible. Side or stomach sleeping may lead to uneven shedding or premature lash loss.
Avoid exposure to high heat. Heat from ovens, saunas, or steam can relax the curl of your extensions. Please also use caution around open flames (e.g., lighters or firepits), as they can cause lashes to become singed.
No mascara.
Clean your lashes daily especially after wearing makeup or sweating to ensure optimal retention and eye hygiene. I recommend using our cruelty-free, vegan, and oil-free lash shampoo + kit, available for purchase at your appointment.

If you are 10 minutes or more late, your appointment will be cancelled and will have to pay a cancellation fee to book again.
If you no-show, cancel or reschedule with less than 24 hour notice, you must pay a cancellation fee of 50% of the service booked. You will not be able to book again until payment is made.

If you or anyone in your household is experiencing symptoms of a contagious illness (such as coughing, sneezing, fever, etc.), please notify me as soon as possible to reschedule your appointment. For the health and safety of myself and my family, appointments may be stopped, cancelled, or rescheduled if illness is suspected upon arrival.
In the event of unexpected emergency or illness, I offer a one-time cancellation fee waiver as a courtesy for fills only. To qualify, you must reschedule your appointment within the next week's business hours from the original cancelled appointment date or sooner. If you are unable to rebook within that time frame, the cancellation fee will still apply. This exception is granted once per client and is intended to accommodate genuine, unforeseen circumstances.

All services are non-refundable. Time, products, and materials are used specifically for your appointment, and therefore refunds cannot be issued once a service has been completed.
In the rare event of an allergic reaction, refunds will not be provided, as the service has already been rendered. If you have any concerns about potential allergies, please reach out prior to your appointment to schedule a complimentary patch test.
Please note that natural lash shedding typically ranges from 1–5 lashes per day. However, if you experience abnormal or excessive shedding within 24 hours of your appointment, please contact me immediately. I am happy to offer a complimentary fix if the issue is deemed beyond normal lash loss.
If you are dissatisfied with your service, I encourage open communication. Your satisfaction is important to me, and I will do my best to resolve any concerns.